Legal

Privacy Policy

Duratray International
Effective Date: July 2025

Duratray International (“we”, “us”, or “our”) is committed to safeguarding the privacy of our website visitors, clients, partners, and all individuals whose personal information we may collect in the course of our operations. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.duratray.com, or interact with us in other ways.

By using our website or providing your personal information to us, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: such as your name, email address, telephone number, job title, and company name.
  • Website Usage Information: including IP address, browser type, device information, pages visited, and time spent on our website.
  • Communication Records: such as email correspondence, phone call notes, and enquiries submitted via our website.
  • Business-Related Information: where relevant to customer orders, service delivery, partnership arrangements, and contractual obligations.

2. How We Collect Your Information

We collect information in several ways, including:

  • Directly from you when you contact us, complete forms on our website, subscribe to newsletters, or engage with our services.
  • Automatically through cookies and similar technologies when you browse our website.
  • From third parties such as suppliers, partners, or publicly available sources where appropriate.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide requested information or services.
  • To process and manage orders, contracts, and commercial relationships.
  • To improve our website, products, and services.
  • To communicate updates, marketing materials, or invitations, where you have consented.
  • To comply with legal, regulatory, or contractual obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Our trusted service providers who assist us in operating our website or delivering our services (such as IT support, logistics, or marketing agencies).
  • Business partners, where necessary, to fulfil contractual obligations.
  • Legal or regulatory authorities where disclosure is required by law or to protect our legal rights.

All third parties handling your information are required to respect its confidentiality and handle it in accordance with applicable data protection laws.

5. International Transfers

As an international business, we may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we will ensure that appropriate safeguards are in place.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or loss. However, please note that no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

Depending on applicable data protection laws, you may have the following rights:

  • To access and obtain a copy of your personal information.
  • To request correction of inaccurate or incomplete information.
  • To request deletion of your personal information.
  • To object to or restrict our processing of your information.
  • To withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic and usage patterns. You can manage or disable cookies via your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites and encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly indicated. We recommend reviewing this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Duratray International
 Email: team@duratray.com
Address: Melbourne, Australia
 Website: www.duratray.com